Customer Testimonials

Natasha at CMA Chevrolet was very helpful and communicative. Great job on all my repairs and maintenance!

Great great great great great GREAT!!!!!!!!!!!

Ellie was nice. Techs struggled with warranty issues. Wireless CarPlay issue and Emergency calling disabled. Also have a rattle in the steering column. Techs couldn't resolve issues within a few days, Ellie offered the truck back and to schedule another time. I wasn't pressed for the truck and shuffling it back and forth to the dealer is a hassle for me. No rental provided. At 2 weeks, I came and took the truck for an hour as I needed it. Ellie advsd all but the rattle was resolved, tech couldn't duplicate. I duplicated the rattle multiple times. Took ... Read More

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Google - Nov 10, 2026

Ellie was nice. Techs struggled with warranty issues. Wireless CarPlay issue and Emergency calling disabled. Also have a rattle in the steering column. Techs couldn't resolve issues within a few days, Ellie offered the truck back and to schedule another time. I wasn't pressed for the truck and shuffling it back and forth to the dealer is a hassle for me. No rental provided. At 2 weeks, I came and took the truck for an hour as I needed it. Ellie advsd all but the rattle was resolved, tech couldn't duplicate. I duplicated the rattle multiple times. Took a service advisor for a ride and he also heard the rattle. It does it consistently on Osborne Rd, rt 10 to rt 1. Most prominently near Pietro's. Left truck again. Asked for multiple updates at 1.5weeks after that. Tech couldn't duplicate yet again, but I wasn't notified. Truck may have sat longer than needed. Truck was there for over 4 weeks. I had just detailed and ceramic coated the truck about a week before drop off. When finally picked up, truck was completely covered in dirt. To top it off, the hood is scratched and will need repaint. Waiting on a loaner truck before I bring it back in. Pictures provided to Ellie. Lastly, I heard the rattle within 30 seconds of driving the truck, and it rattled just the same down Osborne Rd. Very disappointed and upset with this outcome. I was very calm, cool and patient. The respect for myself and my brand new vehicle, which now needs paint work, is unacceptable.

Natasha got me even though I was late. She is very good at her job. She also got me out faster than I expected. She was very courteous and pleasant.

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Exceptional service by the salesman and new car manager. Worked a deal we could all be happy with.

Natasha is always very helpful. And I feel safe and trustworthy of CMA Chevrolet working on both of my vehicles.

Natasha with service was amazing. I had a pretty expensive repair and she answered all my questions never needed reminding and did an awesome job

I was able to make my appointment online for the next day! Was greeted when I arrived and was kept updated on the progress of my car.

Great Customer service!!! 10/10

My tech gabe was amazing and treated my car like it was his own , he found an oil leak that I wasn’t aware about and my advisor kept me informed ! Will go back !

The service representatives were communicative, kind, accommodating, and very professional. I think my Camaro came out with the new car smell all over again. Natasha was fantastic keeping me informed about the status and progress of my vehicle. It was really great to feel like we could trust a service provider with our car.

Great service, friendly staff. Always a pleasure to deal with them.

We bought our 2027 Chevrolet Equinox from CMA Colonial Chevrolet. Charles Marks was very patient and listened to what I wanted in a vehicle. After he listened, he found the car that suited my wants and needs - he even got it in the color I wanted. The price was right, and financing was simple. This is the 3rd vehicle we’ve bought from CMA Colonial Chevrolet, and will use them again in the future, if the need arises.

My dad recently gifted me a 2014 Chevy Cruze with relatively low mileage. While the car was in good condition overall, it hadn’t received regular maintenance in quite some time. I brought it in for a tune-up and state inspection, and the team identified several items that needed attention. Since I plan to use the vehicle as my daily commuter, I decided to go ahead and have all the recommended repairs completed. The work took about a day, as a few parts needed to be ordered. I was very pleased with the service I received, especially the clear communication and ... Read More

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Google - Oct 31, 2026

My dad recently gifted me a 2014 Chevy Cruze with relatively low mileage. While the car was in good condition overall, it hadn’t received regular maintenance in quite some time. I brought it in for a tune-up and state inspection, and the team identified several items that needed attention. Since I plan to use the vehicle as my daily commuter, I decided to go ahead and have all the recommended repairs completed. The work took about a day, as a few parts needed to be ordered. I was very pleased with the service I received, especially the clear communication and updates throughout the process. The team was professional, thorough, and kept me informed about what my vehicle needed. I appreciate the care they took in getting my car road-ready and would gladly recommend them!

Thank you to the service manager and the service team. Had an issue, but it was resolved to my satisfaction.

We drove from Ohio to Virginia to purchase my pickup from Charles. He was top-notch! I can’t say enough kind things about Charles. He made me feel comfortable and confident in my purchase from afar. Dario and Josh were patient while helping me through the process of purchasing from out of state. Great experience and I highly recommend Charles and the team at CMA’s Colonial Chevrolet.

My car was seen in a timely manner. A part had to be ordered so it means a return trip but they are making good on the issue. The service department tech was very friendly and was very good at explaining everything.

Was looking for a truck and I know about Charles Marks though my grandfather and went to go see him at CMA Colonial Chevrolet. He got me with a beautiful White Sands Z71 Silverado. I had Charles manager Josh and financial specialist Mary and they made the whole process smooth. I highly recommend the folks at Colonial Chevrolet.

Worst customer service experience I’ve ever had. Bought a truck from them in Feb which spent two months in the shop for transmission issues and then shortly after getting it back it caught fire and spent another three months in the shop. Symptoms of a stuck thermostat were brought up soon after purchase and it took 9 months to get them to address it, with them telling me it was normal behavior. Communication has been terrible, and I’ve been routinely ignored. I showed up once to pick it up after I was contacted that it was ready to find ... Read More

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Google - Oct 28, 2026

Worst customer service experience I’ve ever had. Bought a truck from them in Feb which spent two months in the shop for transmission issues and then shortly after getting it back it caught fire and spent another three months in the shop. Symptoms of a stuck thermostat were brought up soon after purchase and it took 9 months to get them to address it, with them telling me it was normal behavior. Communication has been terrible, and I’ve been routinely ignored. I showed up once to pick it up after I was contacted that it was ready to find that not all the repairs had been complete. After this last time I picked it up, I took it to another mechanic who found multiple things they had done poorly, including a leaking brake line that had just been replaced. It’s a clown show and I do not recommend…

Absolutely ridiculous. I took my truck here for service because we bought my wife’s van from this dealership and had a good experience with the sales department. We did not have the same experience with the service department. My appointment was for Thursday morning at 8am. I dropped my truck off Wednesday evening so that it would be there. After not getting any calls about my truck, I went to the dealership Friday afternoon at 2:30pm and found out that my truck had not even been looked at. I took my truck at that point since I had already ... Read More

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Google - Oct 27, 2026

Absolutely ridiculous. I took my truck here for service because we bought my wife’s van from this dealership and had a good experience with the sales department. We did not have the same experience with the service department. My appointment was for Thursday morning at 8am. I dropped my truck off Wednesday evening so that it would be there. After not getting any calls about my truck, I went to the dealership Friday afternoon at 2:30pm and found out that my truck had not even been looked at. I took my truck at that point since I had already arranged alternative transportation for 2 days and needed my truck back. My check engine light is still on but the truck is running so I’m driving it until I can get someone else to look at it.

Ellie and the team here in service are absolute life savers!! Got a flat in my rental right in front of their service center. Not only did they take care of our tire but even drove us to where we were going!! I highly reccomend this center!! Nothing short of excellent customer service! Thank you Colonial chevy for making sure our girls got to their competition on time!!

The experience and service was amazing. Great people (especially Daniel, recommend highly). Gave a fair deal on trade in and was very helpful helpful during the whole process.

The Service Department is, by far, the worst department in the entire building. It took nearly a month for them to diagnose my vehicle, only for them to recommend replacing the engine. That is not the kind of diagnostic service I expected. A proper diagnosis should identify what is wrong with the vehicle and explain the findings, not simply recommend replacing the entire engine without providing clear answers. After waiting nearly a month, I expected a much more thorough and professional assessment. At this point, I feel the Service Department needs to reevaluate its diagnostic process and the quality of ... Read More

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Google - Oct 19, 2026

The Service Department is, by far, the worst department in the entire building. It took nearly a month for them to diagnose my vehicle, only for them to recommend replacing the engine. That is not the kind of diagnostic service I expected. A proper diagnosis should identify what is wrong with the vehicle and explain the findings, not simply recommend replacing the entire engine without providing clear answers. After waiting nearly a month, I expected a much more thorough and professional assessment. At this point, I feel the Service Department needs to reevaluate its diagnostic process and the quality of service it provides to customers. I honestly wish I had taken my vehicle to Rich Hendricks Chevrolet Buick GMC instead. This experience was frustrating, disappointing, and a complete waste of my time.

The customer service is always excellent. Keith Wyatt is a phenomenal salesman. I highly recommend going to him. All my sales needs were met.

53 years old and just bought my 1st new vehicle. Charles Marks did a wonderful job and I highly recommend him and everyone at CMA Colonial Chevrolet if you’re interested In a new or used vehicle.

Great service

Son took vehicle in for oil change. Son reported staff to be very friendly and professional. Will be going back. Also price was excellent.

Staff was very friendly and competent. Their waiting area needs a lot of work and cleaning. If you have any disabilities the waiting area is a long walk. This needs to be addressed!

My experience with Charlie Spencer was sadly very similar to a previous review. Charlie made it clear that he can’t be bothered with courtesy deliveries. He uses his weird sense of humor to try to hide the fact that he is just downright rude. He won’t hesitate to tell you that “he doesn’t have time for this” or “can’t be bothered with this”. I can’t believe that a dealership would employ someone like this in a managerial role, or doing anything with the general public. My interaction with Charlie left a very bad taste in ... Read More

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Google - Oct 7, 2026

My experience with Charlie Spencer was sadly very similar to a previous review. Charlie made it clear that he can’t be bothered with courtesy deliveries. He uses his weird sense of humor to try to hide the fact that he is just downright rude. He won’t hesitate to tell you that “he doesn’t have time for this” or “can’t be bothered with this”. I can’t believe that a dealership would employ someone like this in a managerial role, or doing anything with the general public. My interaction with Charlie left a very bad taste in my mouth about doing business here.

Everyone was super nice and helpful

I was waiting over four weeks for them to check my truck—a 2025 Silverado—and they couldn't fix a thing. Terrible dealership.

Our experience was excellent from check in to check out. Everything was explained in a timely manner and a video to show findings! I have been to places where I have to call several times to get updates/status. I will be returning!

After shopping tires at all of the so called discount tire companies, Amanda got me a much better price on the Goodyear Wranglers they put on my truck. I have been using CMA'S service department for 3 decades and keep going back.

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I brought my car in for service. It was done the next day. Great experience.

Went to get inspection done here! Super nice, affordable, and accommodating! Never going anywhere else again!

Make sure when you purchase a vehicle and they’re promoting interest free that you really get your interest free. I unfortunately have found out the hard way that wasn’t true.

Don't go here unless you want them to sell the car you wanted out from under you and Don even have the balls to tell you

Don't go here unless you want them to sell the car you wanted out from under you and Don even have the xxxxx to tell you

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Extremely Disappointing Experience I had been calling about a “courtesy delivery” vehicle for approximately a month. Unfortunately, the experience dealing with the person responsible for these deliveries, Charlie Spencer, was extremely frustrating. From the beginning, it was made very clear that courtesy deliveries were not a priority. Charlie repeatedly emphasized that he does not make money on these transactions, and unfortunately, the way I was treated seemed to reflect that attitude. Communication was poor, the process appeared disorganized, and getting basic information about my vehicle was unnecessarily difficult. I was informed by a Sales Manager that my vehicle had arrived ... Read More

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Google - Sep 1, 2026

Extremely Disappointing Experience I had been calling about a “courtesy delivery” vehicle for approximately a month. Unfortunately, the experience dealing with the person responsible for these deliveries, Charlie Spencer, was extremely frustrating. From the beginning, it was made very clear that courtesy deliveries were not a priority. Charlie repeatedly emphasized that he does not make money on these transactions, and unfortunately, the way I was treated seemed to reflect that attitude. Communication was poor, the process appeared disorganized, and getting basic information about my vehicle was unnecessarily difficult. I was informed by a Sales Manager that my vehicle had arrived and had already completed its service inspection. When I called Charlie for an ETA, I was met with frustration and repeatedly told, “I don’t have the keys.” Since I was driving approximately two hours to the dealership, I intentionally waited until Monday, August 31, to come in rather than make a trip without knowing the vehicle was ready. When I arrived, Charlie immediately pointed out that I did not have an appointment and again said he did not know where the keys were. He even asked me if I “even know what vehicle it is.” I had called about this vehicle so many times that I was able to provide the last four digits of the VIN from memory. Fortunately, someone from the service department recognized the vehicle and went to locate the keys. While waiting, Charlie again explained that this was a courtesy delivery, that it was the end of the month, and that his finance team had “much more important” things to deal with. He said he would “see what I can do.” At that point, it was very clear that I was being treated as an inconvenience rather than a customer. I do want to recognize Don, who took a completely different approach. He was courteous, reasonable, and made an effort to assure me that they would get everything figured out. I understand that dealerships can be extremely busy, especially at the end of the month. What I don’t understand is making a customer feel like their business isn’t important simply because the dealership may not make as much money on the transaction. If courtesy deliveries are going to be offered, customers should still receive basic professionalism, communication, and respect. Unfortunately, that was not my experience. And he made it very clear. He does not care. Very disappointed. I sincerely hope management takes a closer look at how courtesy-deliveries are being treated.

Very disappointing service experience. I booked an appointment online with CMA Chevrolet Service under “General Service” and received a confirmed appointment time for today at 3:45 PM. Based on that confirmation, I arranged for a tow truck to bring my vehicle to the dealership. While my vehicle was literally on the tow truck and headed your way, I received a call from the service department telling me that you actually could not see my vehicle for a week and a half. That is unacceptable. If your online scheduling system allows a customer to select and confirm an appointment, the dealership should ... Read More

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Google - Aug 28, 2026

Very disappointing service experience. I booked an appointment online with CMA Chevrolet Service under “General Service” and received a confirmed appointment time for today at 3:45 PM. Based on that confirmation, I arranged for a tow truck to bring my vehicle to the dealership. While my vehicle was literally on the tow truck and headed your way, I received a call from the service department telling me that you actually could not see my vehicle for a week and a half. That is unacceptable. If your online scheduling system allows a customer to select and confirm an appointment, the dealership should either honor that appointment or clearly communicate that the selected time is only a request and does not represent actual service availability. Your online booking system needs to be fixed so customers aren’t put in situations like this. What made the experience even more frustrating was the lack of accountability or empathy for the discrepancy. I was already dealing with the stress of being stranded with a vehicle problem and arranging a tow. Finding out at the last minute that the appointment I had just booked wasn’t actually available made an already stressful situation significantly worse. Mistakes and system issues happen, but a little accountability, empathy, and an effort to help find a solution would have gone a long way. Instead, I was left scrambling to figure out where to have my vehicle towed after relying on an appointment your own system allowed me to book. CMA Chevrolet should address this scheduling issue so another customer doesn’t end up in the same situation.

Don't make appointments online, apparently their system is incorrect.

Avoid this service department if you have an older vehicle. I brought my 1993 Cavalier RS sedan in for a state inspection, and they kept me there for an hour and a half just to give me a false failure report. They claimed it failed on four different items when it should have only failed for one thing. Management clearly tried to take advantage of my car's age by inventing fake issues to pressure me into extra services.The mechanics themselves are wonderful, buying a car here is fine, and getting an appointment is easy. The problem starts at the ... Read More

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Google - Aug 5, 2026

Avoid this service department if you have an older vehicle. I brought my 1993 Cavalier RS sedan in for a state inspection, and they kept me there for an hour and a half just to give me a false failure report. They claimed it failed on four different items when it should have only failed for one thing. Management clearly tried to take advantage of my car's age by inventing fake issues to pressure me into extra services.The mechanics themselves are wonderful, buying a car here is fine, and getting an appointment is easy. The problem starts at the top with service management and corporate. They treat customers like a paycheck rather than providing honest service. Do yourself a favor and take your vehicle to a local independent shop for inspections and service instead.

I am writing this review to share a blunt and honest assessment of my recent experience at CMA's Colonial Chevrolet for a state inspection on my 1993 Chevrolet Cavalier. While I intend to keep this professional, I am highly irritated and deeply disappointed with how the corporate aspect of this business operates.To be absolutely clear, the front-line staff—specifically my service writer, the technicians, and the young man who brought my vehicle out to me—were absolutely wonderful. They were respectful and professional throughout. In fact, the young man who brought my car around looked genuinely disappointed that the ... Read More

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Google - Jul 31, 2026

I am writing this review to share a blunt and honest assessment of my recent experience at CMA's Colonial Chevrolet for a state inspection on my 1993 Chevrolet Cavalier. While I intend to keep this professional, I am highly irritated and deeply disappointed with how the corporate aspect of this business operates.To be absolutely clear, the front-line staff—specifically my service writer, the technicians, and the young man who brought my vehicle out to me—were absolutely wonderful. They were respectful and professional throughout. In fact, the young man who brought my car around looked genuinely disappointed that the vehicle did not pass. My grievance is entirely with the management practices and the results of the inspection itself.I highly disagree with the inspection findings and strongly feel my vehicle was unfairly scrutinized simply because it is an older model. Having worked as a cashier in customer service for three and a half years, I know exactly what an upsell looks like. It is incredibly clear to me that this establishment pushes unnecessary upcharges on everyday people just to line the pockets of corporate interests, all while the hardworking service writers and mechanics on the ground don't see the benefit of those corporate profits.I am refusing to get any repair or maintenance work done here, and I will never bring my car back to this location for a state inspection or any other service again.Please consider this final. If anyone from CMA's Colonial Chevrolet is reading this review, do not contact me. I am never coming back.

We had another great experience at CMA Colonial Chevrolet thanks to Keith Wyatt. This was the second vehicle we’ve purchased through him, this time for our son. We gave Keith our budget, and he was able to find us the right vehicle the very same day. He made the entire process easy and helped us get everything taken care of without any hassle. Keith truly provides world-class service and goes above and beyond to make sure his customers leave happy. We appreciate everything he did for our family and highly recommend working with him. Thanks again, Keith!

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They were extremely back up when I got there for my oil change appointment. The waiting room is small and narrow with only 6 chairs. My truck was seen about 45 mins after my appointment. At least there was a decent movie on to distract me. Additionally I ask if they could check and relearn my left front tire pressure sensor if possible becuase it was not show the tire pressure on the dash like the other 3 were and giving a tire pressure warning. They informed me they tried but could not fix the sensor problem becuase the tires might have been ... Read More

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Google - Jul 15, 2026

They were extremely back up when I got there for my oil change appointment. The waiting room is small and narrow with only 6 chairs. My truck was seen about 45 mins after my appointment. At least there was a decent movie on to distract me. Additionally I ask if they could check and relearn my left front tire pressure sensor if possible becuase it was not show the tire pressure on the dash like the other 3 were and giving a tire pressure warning. They informed me they tried but could not fix the sensor problem becuase the tires might have been to big, which was weird becuase the other 3 sensors were working fine....WERE working fine. After I got in my truck and left I notice none of my tire sensor were now not showing pressure smh. They did even tell me, I dont know what they did or did not do but it did not help the situation at all. Maybe becuase my truck was a GMC and not a Chevy lol. I just stick to GMC dealership. It was toooo back up to take it back and I just didn't want to deal with another wait, at least the oil change was good. 2 stars, 1 star take off for each tire pressure sensor that stop working after I left.

It’s rare these days to experience customer service that truly leaves a lasting impression, but that’s exactly what happened with my recent visit to CMA Chevy. The repair to my 2011 Corvette was, as always, outstanding. I’ve come to expect excellent workmanship from the service department, and once again they delivered. But this visit wasn’t memorable because of the repair—it was memorable because of the people. From the thoughtful phone calls keeping me updated, to the text messages letting me know exactly when my Corvette was ready, every interaction made me feel like I wasn’t ... Read More

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DealerRater - Jul 15, 2026

It’s rare these days to experience customer service that truly leaves a lasting impression, but that’s exactly what happened with my recent visit to CMA Chevy. The repair to my 2011 Corvette was, as always, outstanding. I’ve come to expect excellent workmanship from the service department, and once again they delivered. But this visit wasn’t memorable because of the repair—it was memorable because of the people. From the thoughtful phone calls keeping me updated, to the text messages letting me know exactly when my Corvette was ready, every interaction made me feel like I wasn’t just another customer. I felt valued. Then I opened my car door and found a handwritten birthday note from Natasha waiting on my seat. It read: “Happy Birthday! Wishing you a fantastic day. Thank you for your support and trusting us with your Corvette. We hope you have plenty of opportunities for top-down drives!” That simple, heartfelt gesture meant more than I can put into words. In a world where customer service often feels rushed and impersonal, Natasha took a few moments to make someone’s day a little brighter. Those moments matter. They create loyal customers for life. Thank you, Natasha, and thank you to the entire CMA Chevy team. Your professionalism is outstanding, but it’s your kindness, thoughtfulness, and genuine care that truly set you apart. You’ve earned my trust, my appreciation, and my future business. As long as I own a Chevrolet, CMA Chevy will be the only place I’ll take it. Thank you for making my birthday—and my service experience—one I’ll never forget.

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We bought a used car for our daughter with 48k miles on it. We purchased the ZURICH warrantee that the finance gentleman said covered everything. Fast forward 15K miles. Coolant tank leak, needs to be replaced but they don’t cover THAT kind of overheating. Guess it doesn’t cover everything. Will never buy from a dealership that sells fraudulent warrantees to customer, typical money grab. Disappointed and will never buy from this company again.

We bought our daughter a car from this dealership with 48K miles on it. The finance gentleman sold us a warrantee that would cover "everything" up to 104K miles. We paid a pretty good price for it since it was used car and sometimes things happen. Fast forward 15K miles, overheating/coolant tank leak. Called ZURICH (trash) and they denied the claim. Overheating is covered but only if the oil causes the head gasket to go. They denied the claim. Our mechanic just laughed. CMA is promoting a warrantee that covers nothing. Buyer beware that CMA is only ... Read More

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Google - Jul 13, 2026

We bought our daughter a car from this dealership with 48K miles on it. The finance gentleman sold us a warrantee that would cover "everything" up to 104K miles. We paid a pretty good price for it since it was used car and sometimes things happen. Fast forward 15K miles, overheating/coolant tank leak. Called ZURICH (trash) and they denied the claim. Overheating is covered but only if the oil causes the head gasket to go. They denied the claim. Our mechanic just laughed. CMA is promoting a warrantee that covers nothing. Buyer beware that CMA is only out to upsell and get your $$. Will never return to this dealership or any that offer ZURICH for their warrantee

Would give 0 stars if able. Because of messed up paperwork (on their end) made me waste 5 hours. Do not go to them if you have a busy schedule. They will keep giving you the run around and making false promises they cant keep. This is the second time i have walked into this dealership and they have wasted my time both times. Find another dealer..

I recently went to purchase a 2026 Chevrolet Equinox ACTIV and left disappointed. The staff was friendly enough throughout the process, but things changed when it came time to finalize the deal. The vehicle had already been used by the dealership and had significantly more miles than what I would expect on a new vehicle. Despite that, they were unwilling to reduce the price to reflect the extra mileage or prior use. On top of that, I found out the factory warranty had already started before I was even going to sign the paperwork, meaning I would lose part of the ... Read More

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Google - Jul 4, 2026

I recently went to purchase a 2026 Chevrolet Equinox ACTIV and left disappointed. The staff was friendly enough throughout the process, but things changed when it came time to finalize the deal. The vehicle had already been used by the dealership and had significantly more miles than what I would expect on a new vehicle. Despite that, they were unwilling to reduce the price to reflect the extra mileage or prior use. On top of that, I found out the factory warranty had already started before I was even going to sign the paperwork, meaning I would lose part of the warranty on a vehicle I was buying as “new.” I understand dealerships have demo vehicles, but if a vehicle has accumulated substantial miles and the warranty has already begun, I believe the price should reflect that. Unfortunately, there was no flexibility, so I decided to walk away. I hope they reconsider how they handle these situations in the future.

I recently had my car in for front brake service. This was an absolute disaster. The job they did was 100% terrible. I literally had to go to another mechanic shop to have the same job redone over again. I called them and spoke to Donnie. Donnie assured me my service advisor would call me back. Days later I'm still waiting on this phone call. Update. Its now September 24th and I have still not been called. Trash Customer Service. I have called and left messages. I would definitely not recommend taking your car here. This used to be the ... Read More

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Google - Jun 26, 2026

I recently had my car in for front brake service. This was an absolute disaster. The job they did was 100% terrible. I literally had to go to another mechanic shop to have the same job redone over again. I called them and spoke to Donnie. Donnie assured me my service advisor would call me back. Days later I'm still waiting on this phone call. Update. Its now September 24th and I have still not been called. Trash Customer Service. I have called and left messages. I would definitely not recommend taking your car here. This used to be the place I would go to have all of my service done. However, the last couple of years they seem to be more focused on building their new building than they do keeping the customers that they already have. It takes 10 minutes to call someone back and probably even less time to remedy this situation. I'm not in the habit of paying for repairs twice. I highly doubt I will ever come back here again. I would certainly urge you to do some research before using their service department. Like I said, in the past I have had good luck with them. The last couple of years it's been a terrible experience. This is not the only time this has happened to me either. I have an airbag recall and I was in for a state inspection. They told me they would order the part and call me when it was in. I never heard from them. End up having to go to another dealership as well I wanted to update this review as of July 2nd. I still have not heard back from my service advisor. After Donnie told me they would call me back. I did get a voicemail at 9:00 a.m. in the morning from some random person who said they would contact me again on the voicemail. I have yet to hear from them. I called them back and left a voicemail and still no return phone call. The voicemail message said they were calling me because of my review. So maybe this updated review will finally get me a phone call. It's pretty obvious they don't stand behind their craftsmanship or their quality of work. I'd like to change my review from one star to zero stars. I had brake service done and literally had to turn around and go to another shop to get it fixed. Why they even advertise that they're able to do brakes. The service advisor told me that they didn't even have a machine to turn the rotors. So you just slap on parts and don't actually fix the problems? I highly doubt that I will be bringing my car back here ever again. In my opinion CMA used to be the best place to take your Chevy. It seems now that they are so focused on growing and building their new building that they lost sight of the fact of what make them great which was their customers! Terrible service!!!

Their parts counter did 160% Increase from the last dealership I called

Deceptive advertising. . Charging 109.95 for an oil change and tire rotation. Charged $212 because my oil is now different and I get two additional quarts. Never paid more than $140 before for the same service. Will never use them again .

Bought a 5 year old truck in February and within a week or two began noticing several issues with it. Tried to reach out for attention and was virtually ignored for 6 weeks. Finally got a hold of someone and brought it in for service. They had it in their shop for 2 MONTHS, awaiting parts for a torque converter. Communication along the way was terrible. My stated desires to simply return the truck were ignored. After 2 months, finally get a call it is ready and I go there to pick it up the next day only to find they had not yet ... Read More

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Google - Jun 11, 2026

Bought a 5 year old truck in February and within a week or two began noticing several issues with it. Tried to reach out for attention and was virtually ignored for 6 weeks. Finally got a hold of someone and brought it in for service. They had it in their shop for 2 MONTHS, awaiting parts for a torque converter. Communication along the way was terrible. My stated desires to simply return the truck were ignored. After 2 months, finally get a call it is ready and I go there to pick it up the next day only to find they had not yet completed all the repairs. Completed truck is delivered to me the next day. That was about three weeks ago and the truck is exhibiting the same behavior that led me to take it into the shop in the first place, and thus far I have been ignored. My experience has been terrible and I do not recommend CMA Colonial Chevrolet.

If you're writing a customer service review or complaint, here's a polished version: I was not pleased with my experience. I brought my car in on a Wednesday and was initially advised that the diagnostic testing would take 2–3 days. When I called on Thursday, I was told that the technician already had my vehicle. However, when I called again the following Monday, I was informed that the technician had just received my car. I explained that I had previously been told on Thursday that the technician already had it, which was frustrating and confusing. I requested to speak ... Read More

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Google - Jun 10, 2026

If you're writing a customer service review or complaint, here's a polished version: I was not pleased with my experience. I brought my car in on a Wednesday and was initially advised that the diagnostic testing would take 2–3 days. When I called on Thursday, I was told that the technician already had my vehicle. However, when I called again the following Monday, I was informed that the technician had just received my car. I explained that I had previously been told on Thursday that the technician already had it, which was frustrating and confusing. I requested to speak with a supervisor, but was told that no supervisor was available because she was out. I then asked to speak with the general manager and was informed that he was not there. I left voicemail messages for both individuals but never received a return call, which was very disappointing and disheartening. On Tuesday, I received a call advising me that work was being performed on my vehicle. I also received a video email from the technician explaining the issues with my car, which I appreciated. I was able to pick up my vehicle on Wednesday. While I appreciated the technician's communication and explanation of the repairs, the lack of consistent updates, conflicting information, and failure of management to return my calls made the overall experience unsatisfactory. This version maintains a professional tone while clearly expressing your concerns.

Not impressed with the service. I came in with 3/4 tire pressure monitors working. After asking me for $1000 to fix (they wanted to replace all 4), I left with 0/4 working and went to Discount Tire to get the same repair for $270 (not even the cost of their labor). Additionally I mentioned I had a bumper to bumper warranty but the front end had zero desire to assist in determining coverage. I will not be returning, I recommended you take your money elsewhere instead of getting gouged here.

This the worse service every in history if u got something do don’t come here cause u not going make to your appointment they suck for real I will never come back here

Talked to these ppl one time a month ago now someone calls me or text me every day trying to sell me a car and i keep telling ive already found one and they keep saying they'll remove me from their call list but I keep getting calls EVERY DAY. And their inventory wasn't even that good..

I brought my 2025 Silverado in for the first service( oil change and tire rotation) Service writer was excellent and should have 5 stars, the reason for my 1 star is when my truck was finished I checked my oil and found it was almost a quart low, I sent a picture to my salesman and he went and spoke with t he service manager and he was told I needed to let the truck sit.. The truck sat completed for almost 30 min before I checked it and anyone in this field would know this is ample time to let the oil drain ... Read More

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Google - Apr 27, 2026

I brought my 2025 Silverado in for the first service( oil change and tire rotation) Service writer was excellent and should have 5 stars, the reason for my 1 star is when my truck was finished I checked my oil and found it was almost a quart low, I sent a picture to my salesman and he went and spoke with t he service manager and he was told I needed to let the truck sit.. The truck sat completed for almost 30 min before I checked it and anyone in this field would know this is ample time to let the oil drain back into the oil pan. I went to parts to buy a qt of oil and the salesman took care of it and walked out to my truck with me to check the oil and it was still almost a quart low... I expect to have a simple service done correctly and trust that it is but I wont be back to this service department. Sad part is I've bought several New vehicles from this dealership in the past 4 years or so -David Kurek

I have never been so put off just taking a truck to get an oil change, tire rotation and Alignment. My appointment was at 1:00 PM and did not leave until five o’clock. The so called Technician did not know how to set the Caster and Camber on my truck. He rotated my front tires and the truck was still pulling. That went on for hours until the shop Forman did the alignment. The only good thing was getting $100.00 off bill. And lastly, they could not find my keys and they were closing the shop up and finally found them. ... Read More

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Google - Apr 26, 2026

I have never been so put off just taking a truck to get an oil change, tire rotation and Alignment. My appointment was at 1:00 PM and did not leave until five o’clock. The so called Technician did not know how to set the Caster and Camber on my truck. He rotated my front tires and the truck was still pulling. That went on for hours until the shop Forman did the alignment. The only good thing was getting $100.00 off bill. And lastly, they could not find my keys and they were closing the shop up and finally found them. It was an awful experience. You make your own mind up about taking your car or truck to Colonial Chevrolet.

They looked me in my eyes and told me my used SUV had no accidents. Had me even sign an AutoCheck saying as such. But to come to find out through CarFax, the SUV was in three accidents. After i purchased the vehicle, things went seriously wrong. Brakes squeaked all the time, spent $800 to replace brakes and rotors. I can’t take the SUV to a car wash because water pours through rear cargo door window. On real windy days if i am on the highway the front windshield whistles. the inside upholstery around the front windshield squeak as i ... Read More

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Google - Apr 25, 2026

They looked me in my eyes and told me my used SUV had no accidents. Had me even sign an AutoCheck saying as such. But to come to find out through CarFax, the SUV was in three accidents. After i purchased the vehicle, things went seriously wrong. Brakes squeaked all the time, spent $800 to replace brakes and rotors. I can’t take the SUV to a car wash because water pours through rear cargo door window. On real windy days if i am on the highway the front windshield whistles. the inside upholstery around the front windshield squeak as i am driving. I dont know which window is going to fall out first. The tire monitoring sensor now only reads one tire. if it’s really warm out it might read two. The first time it got cold this past winter three things happened. one, the driver side heated seat barely worked on the highest setting. two, first time tire monitoring sensor stopped reading tire pressures. three, i found out the button for air to flow for the face and legs did not work correctly. you only get air to your face not your legs. so needless to say my face and chest was warm but my legs and feet were like ice. BUYERS BE WARE!!! DON’T BELIEVE THEIR COMMERCIALS!!!

Don't go to this service dept as they tell you they will get you in and then after you have vehicle towed there then it will be in the morning and then they say the afternoon but probably the next day. Go to Strosnider Chevrolet in Hopewell, Va as they stand behind what they say and will get you in and out with Great Service. Not like CMA Chevrolet they only lie to you. And I wouldn't give CMA a one star if I could and won't never return to this dealership

Worked on a deal and then when it was time to send me a final offer, it was higher than what they were offering on the website. Little bait and switch. West Broad Chevy was a lot more transparent and didn't try to backdoor you so check them out first.

I was very unsatisfied with the general manger and the finance dept ! I bought a car and did it like the vehicle at all I tried to return it and the would only let me trade it i. and he was rude ! I’ve been the car business for over 10 years I was a f&i manager so I knew I could rerun it they would not let me 3days prior my rate was 5.25 and they rack it up 7.25 and tried to sale me a warranty for $1625 said that was dealer cost ! What a joke they try to close ... Read More

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Google - Mar 30, 2026

I was very unsatisfied with the general manger and the finance dept ! I bought a car and did it like the vehicle at all I tried to return it and the would only let me trade it i. and he was rude ! I’ve been the car business for over 10 years I was a f&i manager so I knew I could rerun it they would not let me 3days prior my rate was 5.25 and they rack it up 7.25 and tried to sale me a warranty for $1625 said that was dealer cost ! What a joke they try to close you on payment and jack the acv !!ps just a fyi they can hold 3 points of rate on you that’s how they make there reverse and car comes with invoice which the man factor pays the dealer hold back and the money they make off you buying the car and rate which id negotiable warrant and gap high marks up z! The worst experience of my life !!

Left cover off valve stem. Messed up 2 more lug nuts. Left cover off engine air cleaner. Didn't ask if tire pressure sensor was cover under warranty.

Communication is not very good at this dealership. I was told I got four free oil changes and when I went for my first one they charged me I went for my second one. They argued with me, but didn't charge me and when I went for my third one they reneged on the whole thing and I was stranded with my car there with no money to pay for an oil change.

Why do I feel like I got my car from a gas station dealership? My salesman was great, but do not buy or take your car here for any service. Every time I leave, I feel uneasy. When you first get your car, they are supposed to make sure you have an oil change and that all the maintenance on your car is up to date. I didn’t even drive my car for 1,000 miles before it said I needed an oil change. I called to see if I could get an oil change, and they told me they do ... Read More

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Google - Mar 16, 2026

Why do I feel like I got my car from a gas station dealership? My salesman was great, but do not buy or take your car here for any service. Every time I leave, I feel uneasy. When you first get your car, they are supposed to make sure you have an oil change and that all the maintenance on your car is up to date. I didn’t even drive my car for 1,000 miles before it said I needed an oil change. I called to see if I could get an oil change, and they told me they do not offer free maintenance if you buy a car from them, which I did not know. If I had known that, I would have gone to Loyalty. So I took my car somewhere else to get the oil change, and come to find out the guy just didn’t reset my oil light. Fast forward to last week—I took my car back because someone told me they bought their car from them and they do free maintenance. So I took it there again to get a tire rotation and an oil change. They couldn’t rotate my tires because they don’t have a key lock. How are you going to sell a car and not be able to do proper maintenance on it? I waited two hours for my oil change. When I got in my car, there was oil all over my light gray cloth seats. I told the guy, and he cleaned it, but there is still residue from the oil on my seats. Now I have to get my car detailed. Then, to top it all off, I got in my car and started driving, and my oil light came on again. I had to go on YouTube to figure out how to reset the oil light on my Hyundai. I called and left a voicemail for Jess, the service manager, and never heard anything back. I am never the type of person to leave a review or make a scene, but if I am paying $32,000 for a car, I expect the best

I have taken the truck twice for the same issue and it has not been resolved

Made a appointment for 8am next day, dropped off the night before, was quoted price of $486. The 2025 chevy Trailblazer has a 10 year 100.000 mile bumper to bumper warranty for everything, bad snow and ice storm, 4" snow n ice laying on top of the car cause the antenna to break at the base, called CMA IN Chester, VA, where we bought the car for an antenna base replacement, cost around $70-76, labor more. Ok, no problem, vehicle wasn't seen at all till the wife was call after 2pm , coverage was covered, new price was $589. Looked up price for antenna base ... Read More

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Google - Feb 26, 2026

Made a appointment for 8am next day, dropped off the night before, was quoted price of $486. The 2025 chevy Trailblazer has a 10 year 100.000 mile bumper to bumper warranty for everything, bad snow and ice storm, 4" snow n ice laying on top of the car cause the antenna to break at the base, called CMA IN Chester, VA, where we bought the car for an antenna base replacement, cost around $70-76, labor more. Ok, no problem, vehicle wasn't seen at all till the wife was call after 2pm , coverage was covered, new price was $589. Looked up price for antenna base replacement and cost was between $ 70-76, their price was $215.19, when I questioned about it I was told they had no control on what was charged, I did argue about the price quoted for the repair and they did meet the original quoted price, but $215.19 for a plastic antenna base when in actuality it only cost $70-76, i want this looked into cause this is price gouging, my wife is not at all happy with this, by the way, we've bought all our vehicles when it was Heritage Chevrolet, not a happy customer and not afraid to post this online to everyone else who has to deal with CMA

If your looking for a used car "certified used car" please do not go here they are no different than any other dealer buying auction vehicles. I feel like this is unreal and hard to believe this is happening but, we went here because its local and has a history. The vehicle is a 2018 transit 250 van , with 37,000 miles ( very important vehicle for my business). First day home felt a little something in the transmission thought maybe its just the road or something anything but the transmission right? Two days after purchasing noticed a smell, checked under the hood ... Read More

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Google - Feb 21, 2026

If your looking for a used car "certified used car" please do not go here they are no different than any other dealer buying auction vehicles. I feel like this is unreal and hard to believe this is happening but, we went here because its local and has a history. The vehicle is a 2018 transit 250 van , with 37,000 miles ( very important vehicle for my business). First day home felt a little something in the transmission thought maybe its just the road or something anything but the transmission right? Two days after purchasing noticed a smell, checked under the hood noticed the air filter box was not latched, There is no air filter for the engine, also this vehicle has factor turbos so that is not good at all. Decided to take the vehicle to my mechanic he finds that the rear pinion seal is pouring oil, the radiator is leaking as well and a coolant line to a turbo is leaking, and some other issues that will need to be addressed. Transmission is still having a small shutter but more noticeable. Day 3 and 4 the truck cuts off 8 times (engine fault codes, engine service req) vehicle is taken back to the dealer. After a week everything is wrong with the vehicle engine, transmission, cooling system, rear axle. This is crazy who in their right mind would keep this vehicle at this point. So the dealer acts like they will fix it but at this point the vehicle need to be taken back this was the bottom line the whole time they have had the vehicle" fixing it". This is ongoing and more has been found out about the vehicle that is from Illinois, I will post pictures depending on what the lawyer says. The history of this vehicle is not reported accurately and the evidence of it being in a flood is hidden behind access panels and in the battery box. Water level was at least to the floor. This is very upsetting and unacceptable. Once something is resolved I will update. They are not in the bbb but do have 3 claims against them already and will be 4 after this.

Bad

Very dissatisfied w/ service I received at colonial Chevrolet,on Jeff Davis highway. I had an appointment to have my car inspected a week ahead of time. It was on January 19,2025 at 1,o’clock.Upon checking in I was told it would take possibly a hour and half because they only had 2 inspectors. So they gave me a ride home. Well 2:30 comes no call saying my car is ready.So I tried calling ,Butt,no one answered phone.So I am really upset by this time ,because they hadn’t called..Then, I get a video at 3:50 showing my car ... Read More

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Google - Jan 25, 2026

Very dissatisfied w/ service I received at colonial Chevrolet,on Jeff Davis highway. I had an appointment to have my car inspected a week ahead of time. It was on January 19,2025 at 1,o’clock.Upon checking in I was told it would take possibly a hour and half because they only had 2 inspectors. So they gave me a ride home. Well 2:30 comes no call saying my car is ready.So I tried calling ,Butt,no one answered phone.So I am really upset by this time ,because they hadn’t called..Then, I get a video at 3:50 showing my car being inspected,, which is ridiculous,almost 3 hrs later you are doing the inspection. If I would have waited on my car ,I would have been gone for over 3 hrs from my 90 % disabled husband. So then at 4:14 I receive a text that Donnie was on his way to pick me up. He came and by the time I got back home was a total of about 3 and half hours. And of course Jessie who I believe is manager, was nowhere to be found so I could let her know how unhappy I was. So it seems to me why have a appointment if your not gonna stick to schedule,,or at least say would you like to reschedule on another day because your overbooked.

Mr. Keith Wyatt at CMA’s Colonial Chevrolet made buying my new SUV extremely easy. He was very knowledgeable, upfront, and took the time to explain everything clearly without any pressure. The entire process was smooth from start to finish, and his customer service was top-tier. What really stood out was how attentive and professional he was—great conversation, answered all my questions, and made sure I was comfortable with every step. If you’re looking for someone who knows their stuff and genuinely wants to help, Keith is the guy. Highly recommend.

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4 wheel alignment took over 5 hours and still didn't get it right. Have to make another appointment. My truck was worked on by a rookie that had no experience. Additionally, I ordered a bed liner and paid for installation. After 2 hours of waiting I was told the bed liner arrived damaged. Unbelievable, I cant make this up. My representative Ellie was good. I may need to switch to a new dealership. Truck still pulls to the right. I would not recommend this dealership at this time. I only gave one star because Ellie was great How do you go in ... Read More

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Google - Dec 28, 2025

4 wheel alignment took over 5 hours and still didn't get it right. Have to make another appointment. My truck was worked on by a rookie that had no experience. Additionally, I ordered a bed liner and paid for installation. After 2 hours of waiting I was told the bed liner arrived damaged. Unbelievable, I cant make this up. My representative Ellie was good. I may need to switch to a new dealership. Truck still pulls to the right. I would not recommend this dealership at this time. I only gave one star because Ellie was great How do you go in for a tire rotation and 4 wheel alignment and not check the tire pressure? This is after I told my rep to specifically check the tire pressure prior to any work being performed.